join777's Privacy Policy

Welcome to the join777 platform. This Privacy Policy document ("Policy") explains how join777 collects, stores, processes and, where necessary, shares personal information of its users with third parties. By using this platform, you agree to the terms of this Policy. This Policy should be read alongside our Terms and Conditions, as both documents together form the complete framework of your relationship with join777.

This Policy applies only to users of join777's website and applications. You must be at least 21 years of age — we do not knowingly collect any information from anyone below this age limit.

1 What Types of Information We Collect

join777 collects various types of information to operate its services. This information generally comes from two sources: what you provide directly, and information generated automatically while you use the platform.

1.1 Information Provided Directly

When you open an account or use services on join777, the following information may be collected:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay or bank account details)
• Messages or communications sent to us for support

1.2 Automatically Collected Information

When you use join777's website or app, the following information may be recorded automatically through technical processes:

• IP address and device identifier
• Browser type and operating system
• Which pages of the website were visited and for how long
• Information obtained from cookies and similar tracking technologies
• Login time, logout time and transaction history

2 Purpose of Using Information

join777 uses the information collected for the following purposes:

• To complete account registration, verify identity and ensure security
• To process deposits, withdrawals and other financial transactions
• To provide gaming services, bonus offers and promotional benefits
• To operate customer support services — via live chat and email
• To comply with applicable laws, regulations and anti-money laundering (AML) rules
• To improve the security and technical standards of the platform
• To send relevant information and updates by email or message (with your consent)

3 Information Storage and Security

join777 places the highest importance on keeping users' information secure. All personal information is transmitted using SSL (Secure Socket Layer) encryption technology. Information stored on servers is also kept in an encrypted state, and firewalls and access controls are used to protect against unauthorised access.

Your information is retained for as long as your account is active or as long as it is needed to provide services. Where longer retention is required due to legal obligations, the applicable regulations are followed.

However, transmitting information over the internet is not entirely without risk — even though we take every precaution, no method can be claimed to be 100% secure. It is your own responsibility to keep your account password confidential.

4 Sharing Information with Third Parties

join777 does not sell any user's personal information to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

• Payment processors: Information required to complete bKash, Nagad, Rocket, Upay or bank transfer transactions is shared with the relevant payment service.
• Identity verification services: As part of the KYC (Know Your Customer) process, necessary documents may be shared with the verifying organisation.
• Technical infrastructure: Cloud storage or server service providers may access certain information as part of data processing, but they are contractually bound to maintain the confidentiality of that information.
• Legal requirements: Information may be provided in response to applicable laws in Bangladesh or a legitimate request from a regulatory authority.

5 Cookies and Tracking Technologies

join777 uses cookies on its website. Cookies are small text files stored in your browser. They help manage user sessions, save preferences and improve the functionality of the platform.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security. The website cannot function properly without these.
• Performance cookies: Collect usage statistics about pages to help improve technical standards.
• Functionality cookies: Used to remember language preferences or display settings.

Cookies can be disabled from your browser settings, though this may limit some functionality of the website.

6 Your Rights and Choices

As a user of join777, you have certain rights regarding your personal information:

• Right to access: You may request details of the information join777 holds about you.
• Right to correction: If there is any inaccuracy in your information, you may request a correction.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to restrict processing: For specific reasons, you may request that processing of your information be temporarily restricted.
• Opt out of marketing communications: If you do not wish to receive promotional emails or messages, you may opt out at any time.

To exercise these rights, contact join777's support team. Assistance is available in both Bengali and English via 24/7 live chat and email.

7 Protection of Minors

join777's services are intended solely for individuals aged 21 and above. We do not knowingly collect any personal information from minors. If any user is found to be under 21 years of age, their account will be closed immediately and any collected information will be deleted.

We are committed to ensuring responsible and informed gaming. For more information on this, please read our Responsible Gaming Guidelines, which contain detailed advice on keeping yourself and your loved ones safe.

8 International Data Transfer

join777's servers may be located in multiple countries. When your information is transferred or stored outside Bangladesh, the security standards described in this Policy are maintained. Where information is shared with third parties, they are also required to ensure equivalent privacy standards.

9 Changes to the Policy

join777 reserves the right to change or update this Privacy Policy as needed. Any significant changes will be published on the website and the "Last Updated" date at the top of the document will be revised. For major changes, a notification may be sent to your registered email or via the app.

Continued use of the platform after any changes will be considered as your agreement to the revised Policy. It is therefore recommended that you review this document regularly.

10 Contact and Complaints

If you have any questions, concerns or complaints about this Privacy Policy, contact join777's support team directly. Our 24/7 live chat service provides assistance in both Bengali and English.

To contact us by email, our address is: [email protected]

We will endeavour to process any privacy-related requests within a reasonable time. For more general information about join777, read our About Us page, which contains a detailed description of the platform's services and objectives.